Cancellation & Refunds
We understand that circumstances change. Learn about our cancellation and refund policies for SecureVisage subscriptions.
1. Cancellation Policy
Important Note: SecureVisage subscriptions are non-recurring and automatically expire at the end of the billing period. No automatic renewals occur, so no cancellation is needed.
Subscription Lifecycle
- Your subscription is active for the duration you selected (monthly, 3 months, 6 months, or annual)
- You can continue using the service until your verification limit is reached or the time period expires
- No further charges will be made after your initial payment
2. Refund Policy
Refund Eligibility: We offer refunds within 7 days of purchase if you haven't used the service or if there are technical issues preventing usage.
Eligible for Refund
- Technical issues preventing service usage
- Service not accessible within 24 hours of purchase
- Duplicate charges or billing errors
Not Eligible for Refund
- Service has been used for verifications
- Change of mind after 7 days
- Violation of terms of service
3. Refund Process
Contact Support
Email us at support@securevisage.com with your order details and reason for refund request.
Review Process
Our team will review your request within 2-3 business days and verify eligibility.
Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
Processing Time
Refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider. International transactions may take longer.
4. Need Help?
If you have questions about our cancellation or refund policies, please don't hesitate to contact us.
Email: support@securevisage.com
Response Time: Within 24 hours during business days
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Last updated: 9/27/2025